Privacy Policy
Last Updated: February 08, 2026
Welcome to MG Tax Service ("we," "our," or "us"). We are committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App") and services.
By using our App, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect information that you provide directly to us to facilitate tax filing, vehicle documentation, and other related services.
A. Personal Data
When you register or use our services, we may ask for personally identifiable information, including but not limited to:
- Full Name: To identify you and manage your account.
- Phone Number: For login authentication (OTP), account recovery, and communication.
- Email Address: To send service updates, receipts, and important notifications.
- Mailing Address: For service delivery and billing purposes.
B. Documents and Media
To provide our core services (Tax Filing, Vehicle Services), we require you to upload specific documents:
- Photos/Images: Vehicle images, document scans.
- Files/PDFs: Tax documents, identification proofs, vehicle registration certificates (RC), insurance papers, etc.
These files are securely uploaded to our servers and are accessed only by authorized personnel to process your requests.
2. How We Use Your Information
We use the collected data for the following purposes:
- Service Delivery: To process tax returns, handle vehicle documentation, and manage subscriptions.
- Account Management: To create and maintain your user account.
- Communication: To contact you regarding the status of your requests, enquiries, or notices.
- Support: To respond to your comments, questions, and provide customer support.
- Security: To detect, prevent, and address technical issues and unauthorized access.
3. Data Storage and Security
The security of your data is important to us.
- Encryption: All data transmitted between the App and our servers is encrypted using Secure Socket Layer (SSL/TLS) technology.
- Storage: Your personal information and documents are stored on secure cloud servers with restricted access.
- Retention: We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy and to comply with legal obligations.
4. Data Sharing and Disclosure
We do not sell, trade, or rent your personal identification information to others. We may share information only in the following situations:
- Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- Service Providers: We may employ third-party companies and individuals to facilitate our Service (e.g., cloud storage providers, SMS gateways), who have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
5. Your Data Protection Rights
You have the right to:
- Access: Request copies of your personal data.
- Correction: Request that we correct any information you believe is inaccurate.
- Deletion: Request that we delete your personal data ("Right to be Forgotten").
6. Account and Data Deletion
If you wish to delete your account and all associated data, you may do so by:
- Contacting our support team via the "Enquiry" section in the App.
- Emailing us directly at the contact information provided below.
Upon request, we will permanently remove your account and all related personal data from our active databases within 30 days, subject to any legal retention requirements.
7. Children's Privacy
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.